Find out how eHelpDesk works
Who is the eHelpDesk dedicated to?
public administration institutions
private entrepreneurs
NGOS’s
System architecture
Cloud
On-premise
AWS
Azure
We offer modern solutions to streamline the implementation of technical support processes in the field:
Problem management
Counter the reoccurrence of incidents after receiving a report. The system will verify them, find the root cause and reduce their degree of impact on business.
Management of the IT environment
Comprehensively manage IT services to the highest standards. The eHelpDesk system supports the ITIL management methodology, which is a set of best recommendations in this area.
Change management
Efficiently implement changes in the organization. Handle both pre-proposed changes and those with a full approval cycle. In addition, eHelpDesk will automatically generate a shift plan.
Incident management
Quickly resolve incidents from an intuitive system. eHelpDesk makes it possible to register information about a request and then find its solution in the problem database.
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